1. When I ________ this matter with one of your staff

2. I don't know what's the matter with me today I suppose I'm feeling under the ________ .

3. When I telephoned your store and explained the ________ to your receptionist,

4. and was very ________ as to when he would be able to find the right part and get it back to me.

5. who were most ________ hand

6. It was at this stage that I was seriously considering getting ________ of the machine

7. In the end nobody came that day. When I phoned, I was told it ________ come the following Tuesday.

8. There's a very informative programme on the radio tonight on ________ affairs.

9. ________ one of the components was faulty and he recommended that I got back to you so that a replacement could be fitted.

10. I eventually got put ________ to the technical department